Application Support Engineer

SUMMARY: 

 

If you are interested in disrupting the healthcare market, and have the passion and competence to do so, this is your organization. We encourage you to lean in and read on. 

 

Alegeus is the market leader in consumer directed healthcare solutions, offering the industry’s most comprehensive platform for the administration of healthcare benefit accounts, the industry’s most widely-used benefit debit card, and powerful engagement solutions to help consumers maximize savings and optimize spending for their healthcare. Over 300 clients – including health insurance plans, third party administrators and financial institutions – leverage Alegeus’ deep expertise and proven technology to administer benefit accounts for more than 29 million members and process more than $8.9 billion in consumer healthcare payments annually. As the healthcare and benefit markets continue to evolve, Alegeus delivers solutions that enable clients to advance their service offerings, operate their businesses more efficiently, and focus on their customers. 

 

Alegeus is part of the Vista Equity Partners portfolio of companies, working in partnership with the market-leading technology investment firm to reinvent the consumer directed healthcare marketplace. Our talented associates benefit from this partnership through increased capital for strategic investments, access to exceptional toolkits, best practices and resources for success, and strong cultural and value alignment focused on talent development and growth.   

 

Alegeus seeks an Application Support Engineer II to join our dedicated, passionate team of professionals. The Application Support Engineer II will report Team Lead, Application Support Engineering and be responsible for helping our company succeed by resolving technical support issues for our business clients. 

 

MISSION: 

 

To resolve technical support issues for internal and business clients in a timely and efficient manner using technical expertise and product knowledge to assist in resolving higher level technical issues for the company.   

 

 

OUTCOMES: 

 

 

 

 

ROLE-BASED COMPETENCIES: 

 

The desired candidate should have a high aptitude for problem-solving and critical thinking. The candidate will use these skills combined with product knowledge of Alegeus Systems to help solve the more difficult technical issues for the company and its clients. The candidate must be able to handle a fast-paced environment and be able to multitask in the pursuit of resolving company and client cases. 

 

 

CULTURE-BASED COMPETENCIES: 

At Alegeus, equally important to the “What” (the individual performance goals that each employee commits to in support of the company’s overall success) is the “How” (the framework of principles that guide how we work together to drive our business forward). Overall performance success will also take into account individual delivery on our corporate values: 

 

Accountability 

Empowerment 

Protect the Family 

Challenging 

Fun & Passionate 

Results Over Activity 

Collaborative 

Innovation 

Value One Another 

Customer Focused 

Integrity 

 

 

RESPONSIBILITIES:  

 

 

 

EDUCATION/EXPERIENCE: